Terms and conditions

GateRide BV (Nieuwbaan 44A, 1785 Merchtem, België, company number 0454.314.544) provides airport transfers with a driver. The service holds the required licence for individual paid passenger transport (IBP-TVS-4569).

We only carry out rides between an address in one of the towns we serve and an airport, in either direction. Intermediate stops and rides without an airport are not covered by this online booking.

The price you see when booking is a fixed price for the whole ride, including VAT (6 %). No surcharges are added for traffic, detours, tolls, parking or luggage within the stated amount.

The price is fixed when you send your request. If the price changes between calculating and sending, we show you the new price and ask you to accept it explicitly.

You pay exclusively in cash to the driver, on the day of the ride. There is no online payment and no deposit.

On request you’ll receive a receipt, also in your company’s name if you provided it when booking.

An online booking is a request. Your ride is only confirmed once GateRide BV has approved your request and you have received a confirmation email. Until then, there is no agreement.

If a request isn’t confirmed in time, it expires automatically. A request may also be declined, for example if the schedule doesn’t allow it; you’ll receive a message, possibly with a suggestion for another time.

The time you choose is the time the driver picks you up — at your address or at the meeting point at the airport. It is not your departure or landing time. All times are Belgian time.

You are responsible for choosing a pickup time that gives you enough time to catch your flight. We recommend being at the airport 2 to 3 hours before departure.

Airport pickups include free waiting time. It depends on the airport and is shown with the airport and in your confirmation.

Always provide your flight number for airport pickups. The driver does not track your flight automatically. If your flight is delayed, let us know as soon as possible. If the free waiting time is exceeded, the driver will do his best to wait or propose a solution, but this cannot always be guaranteed, for example when another ride is scheduled right after.

You can cancel a request or confirmed ride free of charge in ‘My trips’, up to the time shown there (by default 12 hours before pickup). After that, cancellation is only possible by phone or WhatsApp.

In this version of the terms we do not charge any cancellation fees.

Want to change the time or address? Send a change request. Your ride stays unchanged until the driver confirms the change.

If you are not at the agreed pickup point and cannot be reached after the included waiting time, the driver may leave. The ride is then recorded as a no-show. Repeated no-shows may mean future requests are no longer accepted.

The maximum number of passengers and suitcases is shown when booking. More luggage than stated may be refused if it doesn’t fit safely in the car.

Children always travel in a suitable child seat according to the law. Child seats are free while available and must be requested when booking.

Special luggage (bike, golf bag, wheelchair, …) and pets only with prior agreement. Assistance dogs are always welcome.

We do everything we can to get you there safely and on time. If, through our fault, a ride is not carried out or not carried out correctly, our liability is limited to the fare, except in the case of intent or gross negligence and without prejudice to mandatory legal provisions.

We are not liable for missed flights caused by a pickup time you chose that was too tight, by unforeseeable circumstances (force majeure) such as exceptional weather, accidents or road closures, or by incorrect details you provided.

We only use your data to plan and carry out your ride. You’ll find more information in our privacy policy.

These terms are governed by Belgian law. If you have a complaint, please contact us first at hello@gateride.be or +32474700579; we’ll look for a solution together. If that fails, the courts of the judicial district of the registered office have jurisdiction, without prejudice to your rights as a consumer.