Frequently asked questions
Everything about booking, paying, pickups and cancelling. Can’t find your question? You speak directly to the driver.
Booking and confirmation
Why does my trip need to be confirmed?
There’s one driver. Every request is checked personally so the schedule stays realistic. Your trip is final once you receive the confirmation email.
Which time do I choose when booking?
You always choose the time the driver picks you up — not your departure or landing time. For departures we recommend being at the airport 2 to 3 hours before your flight. Being picked up? Allow about 45 minutes after landing for Schengen flights and 60 minutes for flights from outside Schengen.
Can I change or cancel my trip?
Yes. In ‘My trips’ you can cancel free of charge until the time shown for your trip (by default up to 12 hours before pickup). Want a different time or address? Send a change request and the driver will check whether it fits.
Can I book a return trip too?
Of course. After your request, choose ‘Book return trip’: your address and details are already filled in, you only pick the date and time.
Price and payment
Does it cost more if I live far away?
You never pay a pickup surcharge or extra kilometres. Each town has one fixed price per airport, all-in, shown up front and guaranteed, even in traffic.
How do I pay?
You pay the fixed price in cash to the driver on the day of your trip. Online payment isn’t needed and isn’t possible.
Can I get a receipt, also for my company?
Yes. Add your company name and VAT number when booking if you need them. After the ride you will find the receipt in ‘My trips’, or simply ask the driver.
On the day of your ride
What if my flight is delayed?
Airport pickups include free waiting time (usually 30 to 60 minutes, depending on the airport). Enter your flight number; if you expect a long delay, let us know by phone or WhatsApp as soon as possible and we’ll find a solution together.
How many people and how much luggage can come along?
The car seats a limited number of passengers and suitcases; you’ll see the exact limits while booking. Extra luggage, a bike or golf bag? Mention it under ‘special luggage’ or get in touch in advance.
Are child seats available?
Yes, free of charge while available: baby seat, child seat or booster seat. You choose them while booking.
Can my pet come along?
Pets and special luggage such as a bike, golf bag or wheelchair only after prior agreement: mention it in your request or get in touch beforehand. Assistance dogs are always welcome.
Regions and airports
Do you drive in my area?
Enter your town or postcode in the price calculator. If a fixed price shows, we come to you. No price for your town? WhatsApp us for a quote.
Which airports do you drive to?
Brussels Airport (Zaventem), Brussels South Charleroi and Liège Airport in Belgium, and across the border to Eindhoven, Amsterdam Schiphol, Düsseldorf and Cologne Bonn. In both directions, at a fixed price per town.
Which languages do you speak?
Dutch, French and English: on the website, in the emails and simply in the car.
Prefer to call or send a message?
For custom rides, large groups or questions: you’ll talk to the driver directly.