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How it works

How your GateRide airport transfer works

No call centre and no app full of options: you request your ride, the driver confirms it personally, and on the day he is at your door.

How it works

Sorted in four steps

  1. 1

    Check your fixed price

    Choose whether you are going to the airport or coming back, enter your town or postcode and pick your airport. The fixed price appears straight away, with no account or date needed. It covers the whole ride from your front door: the drive to you, luggage, waiting time on pickups and VAT are all included.

  2. 2

    Request your ride

    Choose the day and time you want to be picked up, enter your address and the number of passengers and bags, and add child seats or special luggage if needed. Coming back from a trip? Add your flight number. You create an account with your email address so you can keep track of your rides later.

  3. 3

    Personal confirmation

    As there is only one driver, every request is reviewed personally. If the ride fits the schedule, you receive a confirmation by email and your ride is booked. If that time does not work, you hear straight away, sometimes with a suggested alternative. A request that is not confirmed in time expires automatically, so you are never left with an uncertain booking.

    Response time: Usually confirmed within 3 hours (between 7am and 9pm).

  4. 4

    On the day

    Your driver is at your door at the agreed time or waiting for you in the arrivals hall. You get in, relax and pay the fixed price in cash to the driver. Need a receipt, perhaps in your company’s name? Just ask.

What does the fixed price include?

  • The drive to you: never a pickup surcharge, wherever you live
  • Your luggage, as entered when booking
  • Waiting time after landing for airport pickups
  • Traffic jams, diversions, tolls and parking
  • Child seats, while available
  • VAT

How it works

Good to know

Which time should I choose?

You always choose the time the driver picks you up, not your departure or landing time. For a departure you will usually want to be at the airport two to three hours before your flight; the calculator gives an estimate of the travel time. For an airport pickup, choose about 45 minutes after landing for a Schengen flight and 60 minutes for a flight from outside Schengen.

Delays, changes and cancellations

Is your flight delayed? Let us know as soon as possible by phone or WhatsApp: the driver does not track your flight automatically. Need a different time or address? Send a change request from ‘My trips’. Cancelling is free until the deadline shown for your ride, which is 12 hours before pickup by default.

Need a return ride?

Once you have sent your request, one click on ‘Book return trip’ is all it takes. Your address, the airport and your details are already filled in; you only choose the date, time and flight number.

Prefer to call or send a message?

For custom rides, large groups or questions: you’ll talk to the driver directly.